Choose the product you would like to purchase, select the available options, add it to your cart and proceed through checkout.

Review your delivery details carefully before submitting the order. After the order is placed successfully, an order confirmation is normally sent to the email address used during checkout.

An order confirmation is normally sent to the email address provided during checkout. If you do not see it, check your spam or junk folder.

If the confirmation is still missing, contact Customer Care with the name and email address used to place the order.

The payment methods currently available to you are displayed during checkout. Availability can vary depending on the payment provider, order and customer location.

Payments are processed through secure checkout and authorised payment providers.

STRAUMHOME uses a secure HTTPS checkout and trusted payment systems. Sensitive payment information is processed through the checkout and payment provider rather than displayed publicly on the website.

Discount combinations depend on the conditions of each promotion. If a combination is permitted, the checkout will apply eligible discounts accordingly. Product exclusions or validity periods may apply.

STRAUMHOME currently ships to eligible addresses within the United States. Delivery availability can depend on the destination, product dimensions and carrier service coverage.

Island destinations are excluded from standard delivery coverage.

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Once the order has been prepared and handed to the carrier, tracking information will be sent or made available to you.

Standard delivery normally takes approximately 3–5 business days after dispatch.

The 3–5 business day delivery period is separate from the normal 1–3 business day order-processing period. Carrier or remote-area conditions can occasionally affect the estimate.

Depending on your location, product size and delivery requirements, shipments may be handled by carriers such as UPS, GOFO, DHL or FedEx. STRAUMHOME may select the most suitable available carrier for the order.

Once your order ships, tracking information is normally sent by email or made available through your order information.

Tracking can take a short period to update after the carrier first receives the shipment.

Not always. Large furniture or orders containing several products can arrive in more than one package or shipment. Separate tracking numbers may be provided when an order is split.

Certain remote or extended-service destinations may require additional delivery arrangements. Where applicable, an additional shipping charge of approximately $30–$100 may apply depending on the destination, product dimensions and carrier requirements.

If an additional charge cannot be calculated automatically, Customer Care may contact you before shipment.

Check the carrier tracking information promptly. The carrier may provide instructions for another delivery attempt, pickup from a collection location or direct contact with the local delivery office.

Any required action should be completed within the carrier's permitted timeframe to reduce the risk of the shipment being returned.

Eligible products may be returned within 14 days after delivery.

Please contact STRAUMHOME Customer Care before sending furniture back so that the correct return instructions can be provided.

Return shipping is free for approved eligible returns. Please obtain return approval and instructions before arranging shipment.

The normal return process is:

• Contact Customer Care with your order number and reason for return.
• Wait for return approval and instructions.
• Include all supplied components, accessories and parts.
• Pack the product securely for transport.
• Follow the approved return-shipping instructions.

Do not send large furniture back without first contacting STRAUMHOME.

View our Returns & Refunds Policy

Contact Customer Care as soon as possible and include your order number, a description of the issue and clear photographs of the product.

Where relevant, also photograph the affected components and outer packaging. Depending on the issue and product availability, eligible solutions may include replacement, exchange, return or refund.

Contact Customer Care and provide your order details together with clear photographs of the product received and its packaging. This helps us verify the issue and determine the appropriate resolution.

Once a refund has been approved and processed by STRAUMHOME, it is normally returned to the original payment method. The time required for the funds to appear can then depend on your bank, card issuer or payment provider.

Return eligibility can depend on the product and its condition. Customised, personalised, made-to-order or otherwise excluded products may be subject to different conditions where applicable.

Review the product information and Returns & Refunds Policy before requesting a return.

Available dimensions and specifications are shown on the relevant product page. Check both the product size and the available route into your home before ordering large furniture.

We aim to represent product colours accurately, but appearance can vary slightly because of lighting, photography, screen settings, fabric texture and natural variation in some finishes.

Minor measurement variations can occur depending on upholstery, manufacturing tolerances and measurement method. If a precise dimension is critical for your space, contact Customer Care before ordering.

Assembly requirements vary by product. Some furniture may arrive largely assembled, while other products may require legs, frames, components or larger sections to be attached.

Unless specifically stated on the product page, standard delivery does not automatically include assembly or installation.

Please check the complete delivery route, including:

• doorway width and height;
• hallways and corridors;
• staircases;
• elevators; and
• building or property access restrictions.

Large or oversized furniture may also arrive in multiple packages.

Care requirements depend on the material and finish. Clean spills promptly, avoid unsuitable harsh chemicals, protect furniture from excessive moisture or heat, and follow any product-specific care information supplied with the item.

Contact Customer Care as quickly as possible. An address change cannot be guaranteed once the order has entered processing or has been handed to the carrier.

Contact us immediately. Whether a product, colour, size or quantity can be changed depends on the current order status. Changes may no longer be possible once fulfilment or shipping has started.

If you want to cancel before dispatch, contact Customer Care as soon as possible. We will make reasonable efforts to stop the shipment.

Once an order has been dispatched or handed to the carrier, cancellation may no longer be possible. You can then request a return after delivery, subject to the applicable return conditions.

Email Customer Care at VA001@straum-ecom.com or visit our Contact Us page.

You can also call +49 4186 6969573.

Open the Contact Us page

For order-related enquiries, provide your order number, the email address associated with the order and a clear description of your question or issue.

For delivery damage, missing components or product issues, clear photographs or video can help us review the case more efficiently.

Contact STRAUMHOME Customer Care and tell us what you need help with. For an existing order, include the order number so the team can review the enquiry efficiently.