Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Our warehouse may also process orders and arrange shipments during weekends, depending on warehouse operations and carrier availability.

Shipping Coverage

STRAUMHOME currently ships to eligible addresses within the United States.

Island destinations are excluded from our standard delivery coverage.

Delivery availability may also depend on product size, destination and carrier service coverage.

Delivery Time & Shipping Carriers

Our standard shipping method is Standard Shipping.

Standard delivery normally takes approximately 3–5 business days after dispatch.

Delivery partners

Depending on your location, order size and delivery requirements, your shipment may be handled by:

• UPS
• GOFO
• DHL
• FedEx

STRAUMHOME may select the most suitable available carrier for your order.

Remote Area Delivery

Certain remote or extended-service destinations may require additional delivery arrangements.

Where an additional charge is required and cannot be calculated automatically, our team may contact you before shipment.

Order Tracking & Furniture Delivery

Once your order has been shipped, you will receive your order number and tracking number by email.

You may also use the tracking information available through your STRAUMHOME order or account page to monitor delivery progress.

Large furniture delivery

Large, heavy or oversized furniture may require specialist handling and may arrive in multiple packages.

Before placing an order, please make sure the furniture can reasonably pass through the entrance and access points at your delivery address.

We recommend checking:

• Doorway width and height
• Hallways and corridors
• Staircases
• Elevators
• Building access restrictions

Return Period & Conditions

Eligible products may be returned within 14 days after delivery.

Please contact STRAUMHOME Customer Care before sending a product back. This is especially important for furniture and oversized items that may require specific transportation arrangements.

Return conditions

To help us process your return efficiently:

• Submit your return request within 14 days of delivery.
• Include your order number and the reason for the return.
• Include all components, accessories, manuals and supplied parts.
• Keep the product in its original condition except for reasonable inspection.
• Use the original packaging where reasonably possible.
• Package the item securely to prevent damage during return transportation.

Damaged, Missing or Defective Items

If your order arrives damaged, has missing parts, is defective or is different from the product ordered, please contact us as soon as possible.

To help us investigate your request, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of damaged or missing components
• Photographs of the outer packaging where relevant

How to Return an Item

Please do not send furniture directly to the return address without first contacting STRAUMHOME Customer Care.

Exchanges

Exchange requests may be submitted within the 14-day return period.

Subject to product availability, you may request an exchange for another available:

• Style
• Size
• Color

Return shipping for an approved eligible exchange is free.

If the requested replacement is unavailable, our Customer Care team will contact you regarding available alternatives or a refund.

Order Cancellation

No cancellation fee applies where an order is successfully cancelled before dispatch.

For orders that have already shipped, the applicable return process will apply.