1. Who We Are

STRAUMHOME is operated by Straum Ecom Co., Limited.

Registered office:
RM 5076, 5/F, Yau Lee Centre
No. 45 Hoi Yuen Road
Kwun Tong, Hong Kong

Email: VA001@straum-ecom.com
Phone: +49 4186 6969573

2. Information We Collect

When you use our website, contact us or place an order, we may collect personal information such as:

• Name and contact details
• Email address and telephone number
• Billing and shipping addresses
• Order, transaction and payment-related information
• Product preferences and purchase history
• Customer service communications
• IP address, device and browser information
• Website usage, cookie and analytics information

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide order updates and tracking information
• Provide customer support
• Process payments, returns, exchanges and refunds
• Prevent fraud, abuse and unauthorised transactions
• Improve our website, products and customer experience
• Comply with legal, tax and accounting obligations
• Send marketing communications where permitted by law or consented to

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we may process personal information because it is:

• necessary to perform a contract with you;
• necessary to comply with a legal obligation;
• necessary for our legitimate business interests;
• based on your consent; or
• otherwise permitted by applicable law.

5. Payments

Payments may be processed by third-party payment providers made available through our ecommerce platform. STRAUMHOME does not necessarily receive or store your complete payment card details.

Payment providers process payment information in accordance with their own privacy notices and security requirements.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website performance, measure advertising effectiveness and improve the shopping experience.

Depending on your location, you may be able to manage non-essential cookies through the cookie or privacy controls available on our website.

7. Analytics & Advertising

We may use analytics and advertising services, including services provided by companies such as Google and Meta, to understand website usage, measure performance and improve advertising.

These providers may process identifiers, device information, browsing activity and similar information in accordance with their own privacy policies and your available privacy choices.

8. Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate our business, including:

• Ecommerce and website hosting providers
• Payment processors
• Warehouses, fulfilment partners and delivery carriers
• Customer service providers
• Analytics and advertising providers
• Fraud prevention and security providers
• Professional advisers and authorities where legally required

We do not sell personal information in the ordinary meaning of selling personal data for money.

9. International Data Transfers

Because we operate an international ecommerce business and use service providers in different countries, personal information may be processed outside the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes and complying with legal obligations.

11. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent; and
• request data portability where applicable.

To exercise a privacy right, contact us using the details in the Contact Us section below. We may need to verify your identity before completing a request.

13. Marketing Communications

If you receive marketing emails from us, you can unsubscribe by using the unsubscribe link in the message or by contacting Customer Care.

Transactional messages relating to orders, payments, delivery or customer service may still be sent where necessary.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Their collection and use of personal information is governed by their own privacy policies.

15. Children's Privacy

Our website and products are not intended for children who are not legally able to enter into a purchase contract. We do not knowingly collect personal information from children where prohibited by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements or business practices.

The latest version will be published on this page together with the updated date.

17. Contact Us

For questions about this Privacy Policy, our privacy practices or your personal information, please contact:

STRAUMHOME
Operated by: Straum Ecom Co., Limited
Registered office: RM 5076, 5/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Hong Kong
Email: VA001@straum-ecom.com
Phone: +49 4186 6969573