Refund policy

At STRAUMHOME, eligible products may be returned within 14 days of delivery. Please contact our Customer Care team before returning any item, especially large or oversized furniture.

Return Eligibility

• The return request must be submitted within 14 days of delivery.
• Please provide your order number and reason for the return.
• The product must be returned with all components, accessories, manuals, and supplied parts.
• The product should remain in its original condition, except for reasonable inspection.
• Original packaging should be used whenever reasonably possible.
• Items must be securely packed to help prevent damage during return transportation.

Return Shipping

Return shipping is free for approved eligible returns. Please contact STRAUMHOME Customer Care before arranging or sending any return shipment.

Damaged, Missing, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

We may request your order number, photos of the product, affected parts, packaging, and any other information reasonably required to assess the issue.

Depending on the circumstances, we may offer replacement parts, a replacement product, an exchange, a return, or a refund.

Return Process

1. Contact STRAUMHOME Customer Care with your order number and reason for return.
2. Wait for return approval and return instructions.
3. Securely pack the product, including all applicable parts and accessories.
4. Follow the return instructions provided by our Customer Care team.
5. Keep any return tracking or shipping documentation until your return has been completed.

Please do not return any product without receiving prior return approval from STRAUMHOME.

Return Address

108–118 Brea Canyon Road
City of Industry, CA 91789
United States

Important: Please do not send products to this address without first receiving return approval and instructions from STRAUMHOME. Unauthorized returns may not be accepted or processed.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will normally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping or additional service charges, where applicable, may not be refundable unless the return results from an error by STRAUMHOME or the product is confirmed to be damaged, defective, incomplete, or incorrect.

Exchanges

Exchange requests may be submitted within the 14-day return period, subject to product availability and approval.

Exchanges may be requested for another available style, size, color, or product where applicable. Any price difference may need to be paid or refunded depending on the replacement selected.

Order Cancellation

Orders may be cancelled before dispatch where possible. Please contact us as soon as possible if you wish to cancel an order.

Once an order has been processed for shipment or dispatched, cancellation may no longer be possible. In that case, the standard return process will apply after delivery.

Contact Us

If you have questions about a return, exchange, damaged product, or refund, please contact:

STRAUMHOME Customer Care
Email: VA001@straum-ecom.com